Refund policy

If you are not satisfied with your order, you can return it within 30 days of receiving your item.

Return Eligibility Requirements

Item must be unworn and unwashed with all parts and original packaging.
items that come into direct contact with the body must be unworn and unwashed.
No damage from improper use.
Bundle/set items must be returned together.

How to Return Your Order

Step 1 — Contact us. Email info@maseandcoboutique.com with your order number, the reason for return, a photo if the item arrived damaged, and your name and address.

Step 2 — Receive your return authorization. We reply within 24 hours with your return authorization and the full return address in writing. Please do not send anything back before you have received it, as returns shipped without an authorization cannot be processed.

Step 3 — Ship your return. Send the package to the address on your return authorization within 14 days of receiving it, and share the tracking number with us so we can process your refund as soon as it arrives.

Return Shipping & Fees

For change of mind or exchange requests, the customer is responsible for return shipping costs. If the fault is ours a wrong item, a product defect, or damage in transit we cover return shipping and you choose: a full refund or a replacement. A store credit is available if you prefer it, but it is never the only option.

Exchanges

If you would like a different size or colour, email info@maseandcoboutique.com within 30 days of delivery with your order number and the item you would like instead. The fastest route is to request a return and place a new order once approved, but we can also arrange a direct exchange. Once we have received and inspected your return, we ship the replacement free of charge. Exchanges are subject to availability; if the item you want is unavailable, we issue a full refund instead.

Damaged or Incorrect Items

Inspect your order on delivery and contact us at info@maseandcoboutique.com within 30 days of delivery.

Refund Processing

Once received and inspected, your refund is processed within 14 days. Refunds go to the original payment method. If more than the refund window has passed and you have not received your refund, please contact us at info@maseandcoboutique.com

Cancellations

You can cancel your order at any time before it has been shipped. Email info@maseandcoboutique.com with your order number and we will confirm the cancellation in writing. Once your order has been shipped it can no longer be cancelled, but you can still return it after delivery see our 30-day return policy above.

Incorrect Address Details

The customer is responsible for accurate delivery information; shipping costs from incorrect addresses may be deducted from the refund.

Uncollected or Refused Packages

Return shipping costs will be deducted from the refund amount.

Summary

Return window: 30 days from receipt.
Refund within 14 days after inspection
Refund method: original payment method only.
Cancellation: any time before your order has shipped.

Governing Law

This Return & Refund Policy is governed by applicable U.S. Federal Trade Commission (FTC) regulations and the laws of the State of Wyoming. This policy does not affect any statutory rights you may have. For further details, see our Terms of Service and FAQ.